The Natural History Museum of Utah is committed to providing inclusive experiences for all audiences and we are pleased to offer the following resources and services. For assistance planning your visit, specific questions, or feedback, please contact us by email or by phone at 801-581-6927.
Planning Your Museum Visit
Driving Directions, Public Transit, and Parking
For information on driving directions, public transit, and parking visit the Museum's directions page.
Utah Transit Authority Accessible Services
To learn about UTA's accessible services visit UTA's Accessibility page, and to learn about UTA's paratransit service visit UTA's Paratransit Service page.
Accessible Parking & Passenger Drop-off Area
Accessible parking is available on the east side of the main parking lot and there is a passenger drop-off area located in the turnaround. The turnaround is located on the north side of the building.
Accessible Entrances
All Museum entrances are accessible to wheelchairs and strollers. There is also a passenger drop-off area located in the turnaround.
Quieter Museum Hours
If you wish to visit the Museum during a quieter time, the following days and times tend to be less busy: Monday to Friday after 1:30 p.m., and Sundays.
Spanish Language Resources
Museum maps, Highlights Tours, and special exhibition are available in Spanish. To learn more visit the Museum’s exhibitions page.
Personal Care Assistant
The Museum will provide free admission for a paid Personal Care Assistant who is accompanying a guest with a disability.
Additional Museum Policies
For additional information about museum policies, visit Guest Services Information & Policies page.
Mobility Resources
Elevators
All areas of the Museum are accessible by elevator.
Wheelchairs
Wheelchairs are available for guests to borrow at no cost on a first-come, first-served basis. You may check out a wheelchair at the admission desk on level 1. (Please note there is no ramp between levels 4 and 5, and guests using a wheelchair must take the elevator.)
Gallery Seating
Permanent benches can be found throughout the galleries.
Strollers
The Museum offers rental strollers for our guests. To check out a stroller, guests must leave a valid driver's license with the admission desk on level 1.
Service Animals
The Natural History Museum of Utah allows service animals, that is, animals trained to perform specific tasks for an individual with a disability, into all the public areas of the Museum. In the rare case that safety concerns prevent a service animal from entering a collections or laboratory space, Museum staff will work with Museum guests and guest researchers to provide a reasonable accommodation.
Navigating the Museum
Restrooms
Restrooms are located on every floor of the Museum. Wheelchair accessible restrooms are located on every floor. Family restrooms/all-gender restrooms are located on levels 1, 2, 3, and 5. All-gender restrooms provide access to safe bathrooms and changing areas for people of any gender identity and presentation. They also provide safe spaces for those who need the assistance of a Personal Care Attendant or those with small children.
Mother's Room
Mother's room/family restrooms are furnished with an armchair, sink, and changing table and are located on levels 3 and 5.
Drinking Fountains
Wheelchair accessible drinking fountains are located near restrooms and elevators on levels 1, 2, 3, and 5.
Dining
The Museum Café menu changes daily to ensure a selection of the finest and freshest ingredients offered to our visitors. Our daily menu is carefully selected to emphasize healthful, local and organic ingredients including a selection of gluten free, vegan and vegetarian options. All dining areas are wheelchair accessible.
First Aid Room
The first aid room is located on level 2, near the Museum Cafe. To use the first aid room, guests must first speak to a Museum staff member.
Hearing Assistance
The Museum provides closed captioning for most videos in the permanent exhibits. Also, participants of the Highlight Tour are provided with broadcasting devices and audio-induction loops upon request.
Requesting Accommodations
The Museum endeavors to provide its visitors with disabilities equal access to its facilities, programs, services and activities. Reasonable notice to provide an accommodation may be required.
- For guests who are blind or have low vision: we offer tours and special programming for both individuals and groups that include touchable specimens from the natural world. To request a tour or special programming, please contact Echo Paixao by email or by phone at 801-587-5721.
- For guests who require a sign language interpreter: interpreters can be made available for tours, public programs, or evening lectures. To request an interpreter, please contact Echo Paixao by email or by phone at 801-587-5721. Please be sure to specify the mode of communication required (e.g., for sign language: American Sign Language, Pidgin Sign Language, or Signed English).
- For guests who require Museum staff assistance: If you have any other special needs, please contact Ciera Elliott by email or by phone at 801-587-5788.
Contact Us
Museum staff and volunteers work to provide the best possible experience for all our guests and we welcome the opportunity to receive feedback from you. Please contact us with any concerns or feedback by email. Inquiries concerning discrimination may be referred to the University of Utah's Office of Equal Opportunity.
Nondiscrimination and Accessibility Statement
To learn more about the University of Utah's policies on nondiscrimination and accessibilty, visit the University of Utah's Nondiscrimination and Accessibilty Statement.